Automated Customer Support with Mintlify Documentation and Zendesk AI Agent

Overview

This workflow automates customer support by integrating Zendesk with Mintlify documentation using AI-driven processes. Incoming support tickets are intelligently routed and enriched with relevant documentation topics, enhancing response quality and efficiency.

Key Features

• AI-Powered Ticket Handling: Utilizes an AI agent and OpenRouter chat model to analyze and respond to customer inquiries.
• Dynamic Topic Linking: Automatically searches Mintlify documentation for relevant topics and associates them with Zendesk tickets.
• Automated Tagging: Adds Mintlify topic IDs as tags to tickets for improved categorization and tracking.
• Webhook Integration: Seamlessly receives new ticket data via webhook for real-time processing.
• Custom Logic: Employs code and switch nodes to parse conversations and determine appropriate actions.

Benefits

• Faster Response Times: Reduces manual effort by automating ticket enrichment and routing.
• Improved Support Quality: Ensures customers receive accurate, documentation-backed answers.
• Operational Efficiency: Minimizes repetitive tasks, freeing up support agents for complex issues.

Use Cases

• Customer support teams seeking to leverage AI and documentation for scalable, high-quality service.
• Businesses aiming to automate ticket triage and knowledge base integration within Zendesk.