Automated Customer Reservations via Telegram and PostgreSQL Integration

Overview

This workflow automates the customer reservation process by connecting a Telegram bot with a PostgreSQL database. It manages booking requests, updates reservation details, and ensures real-time synchronization between user interactions and backend data.

Key Features

• Handles customer reservation commands via Telegram
• Validates booking dates and times
• Updates and retrieves reservation data from PostgreSQL
• Manages bot status and user interactions dynamically
• Utilizes conditional logic for robust workflow control

Benefits

Automating reservations reduces manual workload, minimizes errors, and provides instant feedback to customers. The integration ensures data consistency and improves customer experience by offering a seamless booking process.

Use Cases

• Service businesses managing appointments via chat
• Restaurants or clinics automating bookings
• Any organization needing real-time, chat-based reservation management

Integrations & Automation

Key integrations include Telegram for customer communication and PostgreSQL for data storage. The workflow leverages n8n's logic nodes to validate inputs, update statuses, and streamline the entire reservation lifecycle, saving significant administrative time.