Overview
This workflow automates the extraction of customer testimonials from agent feedback using AI and streamlines their delivery to the marketing team. It leverages Google Sheets for data collection and storage, and Google Gemini AI for intelligent text extraction.
Key Features
- Automated Trigger: Initiates when a new form response is submitted in Google Sheets.
- AI-Powered Extraction: Utilizes Google Gemini Chat Model to analyze feedback and extract testimonial-worthy content.
- Seamless Data Handling: Saves extracted testimonials directly into a designated Google Sheet for easy access and tracking.
- Team Notification: Automatically notifies the marketing team when a new testimonial is available.
Benefits
- Efficiency: Eliminates manual review and extraction, saving significant time for both support and marketing teams.
- Consistency: Ensures only high-quality, relevant testimonials are captured and shared.
- Integration: Connects Google Sheets and AI services for a seamless, end-to-end process.
Use Cases
- Marketing teams seeking to quickly leverage authentic customer feedback for campaigns.
- Businesses aiming to automate testimonial collection and reduce manual workload.
- Organizations wanting to ensure timely communication between support and marketing departments.
