Automate Retell Call Handling with Google Sheets Data Integration

Overview

This workflow automates the process of enriching Retell call handling by dynamically populating variables with user data sourced from Google Sheets. It leverages webhooks to trigger the process and integrates with Google Sheets to fetch relevant user information based on phone numbers.

Key Features

• Webhook Trigger: Initiates the workflow upon receiving a call event.
• Google Sheets Integration: Retrieves user data by matching phone numbers in a Google Sheet database.
• Dynamic Variable Population: Automatically fills Retell call variables with up-to-date user information.
• Sticky Notes: Used for documentation and workflow clarity within n8n.

Benefits

• Enhanced Personalization: Enables more tailored call handling by providing agents or automated systems with real-time user data.
• Reduced Manual Effort: Eliminates the need for manual data lookup, saving time and reducing errors.
• Seamless Integration: Connects Retell and Google Sheets without custom code, streamlining operations.

Use Cases

• Customer Support: Instantly access caller details for improved service.
• Sales Calls: Personalize outreach based on CRM data stored in Google Sheets.
• Automated Call Routing: Use dynamic variables to direct calls efficiently based on user profiles.