WhatsApp Support Assistant with GPT-4 and Google Sheets Integration

Overview

This workflow automates customer support on WhatsApp by leveraging GPT-4 Mini for intelligent responses, trained with company, product, and service data from Google Sheets. Incoming customer queries are received via a webhook and processed through an AI agent, which uses conversation memory for context-aware replies.

Key Features

• AI-Powered Support: Utilizes OpenAI's GPT-4 Mini for natural, context-rich conversations.
• Data-Driven Training: Reads company, product, and service information directly from Google Sheets to ensure accurate, up-to-date responses.
• Automated Logging: Customer issues are logged automatically for tracking and analysis.
• Seamless Messaging: Sends responses back to customers via WhatsApp using HTTP requests.

Benefits

• Enhanced Efficiency: Reduces manual workload for support teams by automating common queries.
• Consistency: Ensures customers receive accurate, consistent information based on live data.
• Scalability: Handles multiple conversations simultaneously with memory buffer for context retention.
• Data Insights: Logs interactions for future analysis and continuous improvement.

Use Cases

• Customer support for e-commerce, SaaS, or service-based businesses.
• Automated FAQ handling and issue triage.
• Real-time product or service information delivery via WhatsApp.

Integrations

• OpenAI GPT-4 Mini for AI responses
• Google Sheets for dynamic data training
• WhatsApp via HTTP requests
• Webhooks for real-time message intake