Overview
This workflow automates customer support on WhatsApp by leveraging GPT-4 Mini for intelligent responses, trained with company, product, and service data from Google Sheets. Incoming customer queries are received via a webhook and processed through an AI agent, which uses conversation memory for context-aware replies.
Key Features
- AI-Powered Support: Utilizes OpenAI's GPT-4 Mini for natural, context-rich conversations.
- Data-Driven Training: Reads company, product, and service information directly from Google Sheets to ensure accurate, up-to-date responses.
- Automated Logging: Customer issues are logged automatically for tracking and analysis.
- Seamless Messaging: Sends responses back to customers via WhatsApp using HTTP requests.
Benefits
- Enhanced Efficiency: Reduces manual workload for support teams by automating common queries.
- Consistency: Ensures customers receive accurate, consistent information based on live data.
- Scalability: Handles multiple conversations simultaneously with memory buffer for context retention.
- Data Insights: Logs interactions for future analysis and continuous improvement.
Use Cases
- Customer support for e-commerce, SaaS, or service-based businesses.
- Automated FAQ handling and issue triage.
- Real-time product or service information delivery via WhatsApp.
Integrations
- OpenAI GPT-4 Mini for AI responses
- Google Sheets for dynamic data training
- WhatsApp via HTTP requests
- Webhooks for real-time message intake
