WhatsApp AI Customer Service Bot with GPT-4o-Mini and Gmail Alerts

Overview

This workflow automates customer service on WhatsApp by integrating AI-powered responses with real-time Gmail notifications. It leverages GPT-4o-Mini for intelligent chat handling and ensures prompt alerts for important interactions.

Key Features

• WhatsApp Integration: Listens for incoming messages and triggers automated workflows.
• AI-Powered Responses: Uses GPT-4o-Mini via LangChain to generate context-aware replies.
• Conditional Logic: Employs 'if' nodes to route messages and handle various scenarios, including fallbacks.
• Memory Buffer: Maintains conversation context for more natural, coherent interactions.
• Gmail Alerts: Sends email notifications for specific events or escalations, ensuring timely follow-up.

Benefits

• 24/7 Automated Support: Reduces manual workload and response times.
• Consistent Customer Experience: AI ensures accurate, context-sensitive replies.
• Proactive Notifications: Key events are flagged via Gmail, improving oversight and responsiveness.
• Scalable Solution: Handles multiple conversations simultaneously without extra staffing.

Use Cases

• Customer support for e-commerce or service businesses via WhatsApp.
• Automated triage and escalation of customer queries.
• Real-time alerts to support teams for urgent or unresolved issues.

Integrations

• WhatsApp (messaging)
• OpenAI GPT-4o-Mini (AI chat)
• Gmail (notifications)
• LangChain (AI orchestration)