Automated Zulip Notifications for Open Zammad Tickets

Overview

This workflow automates the process of notifying team members in Zulip about open tickets in Zammad. It ensures that ticket statuses are regularly communicated, improving transparency and response times.

Key Features

• Manual and Scheduled Triggers: Start notifications manually or on a set schedule using cron.
• Ticket Filtering: Automatically filters relevant open tickets from Zammad.
• Seamless Integration: Connects Zammad (ticketing) with Zulip (team chat) for real-time updates.
• Custom Notifications: Formats and sends concise ticket summaries to Zulip channels for standup meetings or daily updates.

Benefits

• Improved Communication: Ensures all stakeholders are promptly informed about outstanding support issues.
• Time Savings: Eliminates manual status checks and reporting, freeing up team resources.
• Enhanced Accountability: Regular updates foster team responsibility and faster ticket resolution.

Use Cases

• Daily Standups: Automatically inform teams about unresolved tickets before meetings.
• Support Team Coordination: Keep support staff aligned on ticket priorities and workloads.
• Management Oversight: Provide managers with up-to-date ticket status without manual intervention.