Automated Zammad User Role Updates via Excel Integration

Overview

This workflow automates the process of updating user roles in Zammad by leveraging data from an Excel file. It is initiated manually, allowing administrators to control when updates occur.

Key Features

• Manual Trigger: Start the workflow on demand for precise control.
• Excel Integration: Extracts user data and role assignments from an uploaded Excel file.
• Data Processing: Merges and sets variables to prepare user information for Zammad API requests.
• API Automation: Searches for users by email and updates their roles in Zammad automatically.

Benefits

• Efficiency: Eliminates manual entry, reducing errors and saving significant administrative time.
• Scalability: Easily update roles for multiple users in one batch operation.
• Accuracy: Ensures consistent role assignments based on up-to-date Excel data.

Use Cases

• Bulk updating user permissions after organizational changes.
• Onboarding or offboarding employees with role adjustments.
• Regular audits of user roles to maintain security compliance.

Integrations & Processes

• Excel File Handling: Extracts and processes user data.
• Zammad API: Finds users by email and updates their roles programmatically.

This workflow is ideal for IT, HR, or support teams managing user access in Zammad.