Overview
This workflow automates a WhatsApp-based product catalog bot, leveraging a PostgreSQL database to manage user interactions and product data. It streamlines customer engagement by providing instant responses and catalog navigation via WhatsApp.
Key Features
- WhatsApp Integration: Listens for incoming messages and triggers bot actions.
- Database Connectivity: Uses PostgreSQL to store, retrieve, and update user and product information.
- Dynamic Menus: Presents users with interactive menus and options based on their inputs.
- Conditional Logic: Employs IF and Switch nodes to personalize responses and guide users through catalog options.
- Status Management: Tracks and updates user session status for seamless conversation flow.
Benefits
- Enhanced Customer Experience: Provides instant, 24/7 product information via a familiar messaging platform.
- Operational Efficiency: Reduces manual workload by automating product inquiries and catalog navigation.
- Data-Driven Interactions: Ensures accurate, up-to-date responses by syncing with the PostgreSQL database.
Use Cases
- E-commerce businesses seeking to offer product browsing and support through WhatsApp.
- Sales teams automating product inquiries and lead qualification.
- Companies aiming to improve customer engagement with minimal manual intervention.
