Overview
This workflow automates the process of monitoring Vtiger CRM for new or updated support tickets and instantly notifies a Telegram channel or user with ticket details. It also updates the ticket status in Vtiger after notification, ensuring seamless ticket management.
Key Features
- Scheduled trigger checks Vtiger CRM for new or open support tickets at regular intervals.
- Retrieves ticket details using VtigerCRM integration.
- Conditional logic ensures only relevant tickets are processed.
- Sends ticket information directly to Telegram for real-time alerts.
- Updates ticket status in Vtiger to reflect notification delivery.
Benefits
- Reduces manual monitoring and communication overhead for support teams.
- Ensures timely updates and faster response to customer issues.
- Improves ticket tracking accuracy by automatically updating statuses.
- Enhances team collaboration with instant Telegram notifications.
Use Cases
- Customer support teams needing real-time alerts for new or escalated tickets.
- Businesses aiming to streamline support workflows and improve response times.
- Organizations integrating CRM and messaging platforms for efficient operations.
Integrations & Automation
- Connects Vtiger CRM and Telegram via n8n nodes.
- Utilizes conditional logic and scheduled triggers for full automation.
- Saves time and reduces errors by eliminating manual ticket status updates.
