Overview
This workflow automates the process of tracking and analyzing Trustpilot reviews for SaaS products. Leveraging Bright Data for web scraping and OpenAI for data extraction and summarization, it streamlines review monitoring and reporting.
Key Features
- Automated Data Collection: Initiates on manual trigger, fetches Trustpilot reviews using Bright Data web requests.
- Data Extraction & Structuring: Utilizes OpenAI-powered nodes to convert markdown reviews into structured JSON data and extract key insights.
- Data Storage: Saves structured review data to Google Sheets for easy access and reporting, and writes binary data to disk for backup or further processing.
- Summarization: Employs a summarization chain to generate concise overviews of customer sentiment and feedback trends.
Benefits
- Time Savings: Eliminates manual review tracking and data entry, reducing operational overhead.
- Actionable Insights: Provides structured, AI-driven analysis of customer feedback for product and marketing teams.
- Centralized Reporting: Ensures all review data is organized and accessible in Google Sheets for ongoing analysis.
Use Cases
- SaaS Product Teams: Monitor customer sentiment and identify improvement areas.
- Marketing & Analytics: Track brand reputation and campaign impact.
- Customer Success: Quickly respond to negative feedback and enhance user satisfaction.
Integrations
- Bright Data (web scraping), OpenAI (data extraction/summarization), Google Sheets (data storage), n8n core nodes.
