Automated Ticket Creation from Telegram Messages with Monday.com & Freshdesk

Overview

This workflow automates the process of monitoring Telegram messages from specific customers and creating support tickets in Freshdesk when certain criteria are met. It also updates relevant boards in Monday.com to ensure seamless task tracking and communication.

Key Features

• Telegram Monitoring: Uses a Telegram trigger to listen for messages from designated customers.
• Conditional Logic: Employs IF nodes to filter messages based on predefined conditions.
• Ticket Creation: Automatically generates support tickets in Freshdesk for qualifying messages.
• Project Management Integration: Updates Monday.com boards to reflect new tickets and their statuses.
• Notifications: Sends Telegram notifications to relevant team members about ticket creation and updates.

Benefits

• Streamlined Support: Reduces manual effort in ticket creation and tracking.
• Improved Collaboration: Ensures all teams are updated via Monday.com and Telegram.
• Faster Response Times: Automates repetitive tasks, allowing teams to focus on resolution.

Use Cases

• Customer support teams handling Telegram inquiries.
• Businesses needing to sync support tickets with project management tools.
• Organizations seeking to automate multi-platform communication and task tracking.