Automated Suspicious Email Analysis and Ticketing with ChatGPT & Jira

Overview

This workflow automates the detection and analysis of suspicious emails from Gmail and Microsoft Outlook. Leveraging AI and integration tools, it streamlines the process of identifying potentially malicious content and escalating incidents for further review.

Key Features

• Multi-Source Email Monitoring: Triggers on incoming emails from both Gmail and Outlook.
• Automated Content Analysis: Uses ChatGPT via LangChain to analyze email content and headers for suspicious patterns.
• Screenshot & Header Retrieval: Captures email screenshots and retrieves detailed header information for context.
• Dynamic Variable Handling: Sets and formats variables specific to each email provider for consistent processing.
• Incident Escalation: Automatically creates a ticket in Jira for emails flagged as potentially malicious.

Benefits

• Enhanced Security: Rapidly identifies and escalates threats, reducing manual review time.
• AI-Powered Insights: Utilizes advanced language models for accurate threat detection.
• Seamless Integration: Connects email platforms, AI analysis, and ticketing systems in one workflow.
• Time Savings: Automates repetitive tasks, allowing security teams to focus on critical incidents.

Use Cases

• Security teams monitoring for phishing or malware attempts.
• Organizations seeking automated incident response for email threats.
• IT departments aiming to streamline email threat analysis and escalation.