Automated Support Ticket Analytics Dashboard with AI, Google Sheets & Slack Aler

Overview

This workflow automates the monitoring and analysis of support tickets, leveraging AI-powered data extraction and analytics to provide actionable insights. It integrates ScrapegraphAI for data scraping and analysis, Google Sheets for dashboard reporting, and Slack for real-time escalation alerts.

Key Features

• Scheduled and webhook triggers for real-time and periodic ticket monitoring
• AI-driven scraping and analysis of support tickets and knowledge base content
• Advanced analytics and intelligence node for deeper insights
• Automated population of a Google Sheets dashboard for easy visualization
• Conditional logic to filter and escalate critical issues
• Instant Slack alerts to managers for urgent escalations

Benefits

• Saves time by automating data collection, analysis, and reporting
• Enhances visibility into support operations and ticket trends
• Enables proactive management of critical support issues
• Reduces manual effort and risk of oversight

Use Cases

• Support teams seeking real-time analytics on ticket volumes and resolutions
• Managers needing instant alerts for critical escalations
• Organizations aiming to optimize support workflows and knowledge base effectiveness

Integrations & Processes

The workflow connects ScrapegraphAI, Google Sheets, and Slack, orchestrated by n8n triggers and logic nodes, to deliver a seamless, automated analytics and alerting solution.