Automated Support QA Reviews Using Intercom, GPT, and Google Sheets

Overview

This workflow automates the quality assurance (QA) review process for customer support interactions by integrating Intercom, OpenAI GPT, and Google Sheets. It leverages AI to analyze support conversations and logs results for efficient tracking and improvement.

Key Features

• Webhook Integration: Captures support conversation data from Intercom in real time.
• AI-Powered Analysis: Utilizes OpenAI GPT via LangChain nodes to assess conversation quality and provide insights.
• Data Processing: Employs multiple code and split nodes to parse, structure, and process support data.
• Automated Logging: Records QA results and feedback directly into Google Sheets for centralized tracking.

Benefits

• Efficiency: Reduces manual QA workload by automating conversation analysis and reporting.
• Consistency: Ensures standardized QA criteria using AI-driven evaluation.
• Actionable Insights: Provides immediate, structured feedback to improve support team performance.
• Scalability: Handles large volumes of support interactions without additional manual effort.

Use Cases

• Regular QA reviews of customer support tickets.
• Automated feedback loops for support agents.
• Centralized reporting and trend analysis for support quality improvement.

Integrations

• Intercom: For capturing support conversations.
• OpenAI GPT (via LangChain): For AI-based conversation analysis.
• Google Sheets: For structured QA result storage and reporting.