Overview
This workflow automates the process of responding to Google Play Store user reviews by leveraging GPT-4O for sentiment analysis and reply generation. It streamlines customer engagement and ensures timely, context-aware responses.
Key Features
- Automated Review Collection: Periodically fetches new user reviews from the Google Play Store.
- Sentiment Analysis: Utilizes OpenAI GPT-4O to analyze review sentiment and context.
- Personalized Replies: Generates tailored responses based on sentiment and review content.
- Slack Notifications: Sends notifications or escalations to Slack for team awareness or manual intervention.
- Memory Buffer: Maintains conversational context for improved reply relevance.
Benefits
- Enhanced Customer Engagement: Provides prompt, thoughtful replies to user feedback, improving app reputation.
- Time Savings: Reduces manual workload for support teams by automating repetitive tasks.
- Consistency: Ensures all reviews receive high-quality, on-brand responses.
- Actionable Insights: Slack integration keeps teams informed of critical or negative feedback.
Use Cases
- App developers seeking to automate review management.
- Support teams aiming to improve response times and consistency.
- Product managers monitoring user sentiment and feedback trends.
Integrations
- Google Play Store (via HTTP requests)
- OpenAI GPT-4O (for sentiment and reply generation)
- Slack (for notifications and escalations)
- n8n workflow automation platform
