Automated Extraction of Customer Pain Points from Forums Using GPT-4 & Bright Da

Overview

This workflow automates the extraction of customer pain points from online support forums using advanced AI and web scraping tools. It streamlines the process from data collection to insight delivery, ensuring product teams receive actionable feedback efficiently.

Key Features

• Manual Trigger: Initiate the workflow with a manual start for targeted analysis.
• Forum URL Input: Easily specify which forum to analyze.
• Web Scraping: Utilizes Bright Data and custom scraping agents to gather forum content.
• AI-Powered Analysis: Employs GPT-4 via OpenAI's Chat Model to interpret and extract key customer pain points.
• Automated Formatting: Structures extracted insights into JSON for consistency and further processing.
• Email Integration: Automatically sends summarized insights to the product team via Gmail.

Benefits

• Saves Time: Eliminates manual forum monitoring and analysis.
• Improves Product Feedback Loops: Delivers real customer pain points directly to decision-makers.
• Enhances Accuracy: Leverages AI for nuanced understanding and extraction of insights.
• Seamless Integration: Connects scraping, AI, and email tools in a unified workflow.

Use Cases

• Product teams seeking real-time customer feedback.
• Support teams aiming to identify recurring issues.
• Businesses wanting to prioritize feature development based on user pain points.