Automated Email Support Triage with GPT-4, Gmail, Trello, and Slack Integration

Overview

This workflow automates the triage of incoming support emails using AI and integrates with Gmail, Trello, Slack, and Google Sheets. It leverages GPT-4 for intelligent email analysis and response drafting, streamlining support operations.

Key Features

• Automated Email Trigger: Monitors Gmail for new support emails.
• AI-Powered Triage: Uses GPT-4 to analyze, classify, and draft responses based on sentiment and urgency.
• Critical Issue Detection: Identifies high-priority issues and triggers Slack alerts for immediate attention.
• Ticket Management: Automatically creates Trello support tickets for tracked issues.
• Response Automation: Drafts and sends replies via Gmail for standard cases.
• Data Logging: Logs all interactions and outcomes in Google Sheets for reporting and analysis.

Benefits

• Reduces manual workload for support teams.
• Ensures rapid response to critical issues.
• Improves consistency and quality of customer communication.
• Centralizes ticket tracking and reporting.

Use Cases

• Customer support teams seeking to automate email triage and ticketing.
• Businesses needing real-time alerts for urgent support requests.
• Organizations aiming to enhance support efficiency with AI-driven workflows.