Overview
This workflow automates the customer support email process by integrating Gmail, OpenAI GPT-3.5, and Google Sheets within n8n. Incoming support emails are fetched from Gmail, categorized using AI, logged in Google Sheets, and responded to automatically.
Key Features
- Automated Email Fetching: Retrieves new customer support emails from Gmail.
- AI-Powered Categorization: Uses OpenAI GPT-3.5 to analyze and categorize customer requests.
- Data Logging: Records categorized requests in Google Sheets for tracking and analytics.
- Auto-Response: Sends tailored responses to customers based on AI categorization.
- Manual Trigger & Wait Nodes: Allows for flexible workflow initiation and ensures timely AI processing.
Benefits
- Efficiency: Reduces manual workload for support teams by automating repetitive tasks.
- Consistency: Ensures uniform categorization and responses, improving customer experience.
- Data-Driven Insights: Centralizes support data for easy analysis and reporting.
- Scalability: Handles increased support volume without additional staffing.
Use Cases
- Businesses seeking to automate customer support ticket triage and response.
- Teams wanting to centralize and analyze support interactions.
- Organizations aiming to improve response times and customer satisfaction.
Integrations
- Gmail: For email retrieval and sending responses.
- OpenAI GPT-3.5: For intelligent request categorization.
- Google Sheets: For structured data logging and reporting.
