Automated AI-Powered Email Support Agent with Fallback Logging

Overview

This workflow automates email support by integrating AI agents with Gmail and Google Sheets. Incoming support emails trigger the workflow, which leverages advanced AI models to generate responses and logs fallback scenarios for continuous improvement.

Key Features

• Gmail Integration: Automatically detects and processes new support emails.
• AI-Powered Responses: Utilizes OpenAI and Google Gemini chat models to draft intelligent replies.
• Memory Buffer: Maintains conversation context for more accurate and relevant responses.
• Fallback Logging: Logs cases where AI cannot resolve the query, appending details to Google Sheets for review.
• Centralized Data: All fallback incidents are tracked for analysis and support optimization.

Benefits

• Enhanced Efficiency: Reduces manual workload by automating routine support replies.
• Continuous Improvement: Fallback logging enables teams to identify gaps and improve AI training.
• Seamless Integration: Connects Gmail and Google Sheets for streamlined operations.
• Faster Response Times: Customers receive timely, AI-generated support, improving satisfaction.

Use Cases

• Automating first-line email support for customer service teams.
• Logging unresolved queries for escalation or training purposes.
• Analyzing support trends to enhance AI response accuracy.