Overview
This workflow automates post-sales customer support for Woocommerce stores by integrating an AI chatbot powered by GPT-4o with Google Drive and Telegram. It streamlines customer interactions, order management, and information retrieval, enhancing the overall support experience.
Key Features
- AI Chatbot Integration: Utilizes GPT-4o for intelligent, context-aware responses to customer inquiries.
- Woocommerce Data Access: Retrieves order and user details in real-time using dedicated Woocommerce nodes.
- Memory Buffer: Maintains conversation context for personalized support.
- Google Drive Integration: Accesses and manages relevant documents or resources for customer queries.
- Telegram Notifications: Sends updates or responses directly to customers via Telegram.
- Automated Calculations: Performs on-the-fly calculations for order-related queries.
Benefits
- Reduces manual workload for support teams.
- Delivers instant, accurate responses to customers.
- Centralizes order and document management.
- Improves customer satisfaction and retention.
Use Cases
- Automated post-purchase support and order tracking.
- Providing customers with invoices or documents from Google Drive.
- Real-time notifications and updates via Telegram.
- Handling complex queries with AI-driven responses.
Integrations
- Woocommerce, GPT-4o (Langchain), Google Drive, Telegram, HTTP APIs.
