AI-Powered WhatsApp Customer Support Assistant for B2C Sites

Overview

This workflow automates customer support for B2C websites by integrating WhatsApp messaging with advanced AI capabilities. Incoming WhatsApp messages trigger the workflow, which leverages GPT-4o via OpenAI and web crawling tools to provide accurate, context-aware responses.

Key Features

• WhatsApp Integration: Seamlessly receives and sends messages using WhatsApp triggers and actions.
• AI-Powered Responses: Utilizes GPT-4o for natural language understanding and generation.
• Web Crawling: Extracts up-to-date information from B2C sites to answer customer queries.
• Conversation Management: Includes logic to handle 24-hour response windows and send pre-approved template messages if needed.
• Custom Code Processing: Cleans and formats AI-generated answers for clarity.

Benefits

• 24/7 Automated Support: Reduces manual workload and ensures timely responses.
• Accurate, Real-Time Answers: Combines AI with live site data for relevant support.
• Enhanced Customer Experience: Quick, intelligent replies improve satisfaction and engagement.
• Scalable Solution: Handles high volumes of inquiries without additional staff.

Use Cases

• B2C e-commerce sites providing instant product or order support.
• Businesses seeking to automate FAQ and customer inquiries on WhatsApp.
• Companies aiming to enhance support efficiency with AI and web data integration.