AI-Powered Telegram Bot with Seamless Human Handoff for Sales Calls

Overview

This workflow automates sales conversations on Telegram by integrating AI-powered chat with human agent handoff. It leverages OpenAI's language model for initial customer engagement and Redis for managing interaction states.

Key Features

• AI Chatbot Integration: Uses OpenAI via LangChain to handle routine sales inquiries.
• Human Handoff: Automatically detects when a human agent is needed and routes the conversation accordingly.
• State Management: Employs Redis to track whether the interaction is bot- or human-led.
• Telegram Integration: Listens for incoming messages and sends responses directly within Telegram.
• Subworkflow Execution: Modular design allows for scalable handoff and response processes.

Benefits

• Improved Efficiency: Automates repetitive sales queries, freeing up human agents for complex cases.
• Enhanced Customer Experience: Ensures timely, context-aware responses and seamless escalation to humans.
• Time Savings: Reduces manual intervention, accelerating response times and increasing lead conversion potential.

Use Cases

• Sales Lead Qualification: Quickly engages and qualifies leads before passing them to sales reps.
• Customer Support: Handles FAQs and escalates complex issues to human agents.
• 24/7 Engagement: Provides round-the-clock automated responses, ensuring no lead is missed.

Integrations

• Telegram, OpenAI (via LangChain), Redis, n8n subworkflows.