AI-Powered IT Support Chatbot with Google Drive and Pinecone Integration

Overview

This workflow automates IT support by integrating Google Drive, Gemini AI, and Pinecone to deliver a responsive chatbot capable of processing and understanding uploaded documents.

Key Features

• Automated File Monitoring: Continuously monitors Google Drive for new files using triggers.
• Document Processing: Downloads and extracts content from PDFs, cleans and normalizes text, and splits documents into manageable chunks.
• AI Embeddings & Vector Storage: Utilizes Google Gemini to generate embeddings and stores them in Pinecone for efficient semantic search.
• Conversational AI Agent: Employs a chat-triggered AI agent to answer user queries based on processed documentation.

Benefits

• Enhanced IT Support: Provides instant, AI-driven responses to IT queries using up-to-date documentation.
• Time Savings: Automates manual document handling and support tasks, reducing response times.
• Scalable Knowledge Base: Easily expands as new documents are added to Google Drive.

Use Cases

• Internal IT helpdesk automation
• Employee onboarding support
• Real-time answers to technical documentation queries

Integrations

• Google Drive for file management
• Gemini AI for document understanding
• Pinecone for vector-based semantic search

This workflow streamlines IT support, improves accuracy, and saves valuable staff time.