Overview
This workflow streamlines e-commerce customer inquiry management by leveraging AI-driven text classification and automated email routing. Incoming form submissions are intelligently analyzed and directed to the appropriate department, ensuring efficient handling and response.
Key Features
- Form Trigger: Captures customer inquiries via a web form.
- AI Text Classification: Utilizes LangChain and OpenAI to analyze and categorize messages.
- Automated Email Routing: Dynamically sends emails to relevant departments (Production, Quote, General, Order, Other) based on classification results.
- Data Logging: Updates Google Sheets databases for quotes and production, enabling easy tracking and reporting.
Benefits
- Faster Response Times: Ensures inquiries reach the right team instantly, reducing manual triage.
- Improved Accuracy: AI-powered classification minimizes misrouted messages and human error.
- Centralized Data: Seamless integration with Google Sheets keeps records organized and accessible.
- Scalable & Customizable: Easily adapts to changing business needs and departmental structures.
Use Cases
- E-commerce businesses managing high volumes of customer inquiries.
- Teams seeking to automate and optimize support workflows.
- Organizations needing accurate, real-time inquiry tracking and reporting.
