Overview
This workflow automates e-commerce customer support and management for Shopify and WooCommerce stores by integrating advanced AI models (GPT-4o, Google Gemini) and vector search (Pinecone) within n8n. It streamlines product and order information retrieval, handles customer queries, and routes requests intelligently based on context.
Key Features
- Real-time chat trigger for customer inquiries
- AI-powered responses using GPT-4o and Gemini models
- Dynamic routing to Shopify or WooCommerce based on query type
- Product and order data fetching from Shopify
- Contextual search using Pinecone vector store and AWS Bedrock embeddings
Benefits
- Reduces manual workload for support teams
- Delivers instant, accurate responses to customer queries
- Enhances customer satisfaction and engagement
- Centralizes e-commerce operations across platforms
- Scalable and adaptable for growing businesses
Use Cases
- Automated customer support for product and order inquiries
- Unified chat assistant for multi-store management
- AI-driven FAQ and general query handling
- Efficient data retrieval and knowledge management for e-commerce teams
