AI-Powered Customer Support Automation with Gmail, Slack, and GPT-4o

Overview

This workflow automates customer support by integrating Gmail, Slack, Google Drive, and GPT-4o AI. It streamlines email monitoring, classification, and response processes to enhance support efficiency.

Key Features

• Gmail Inbox Monitoring: Automatically detects new customer emails using Gmail triggers.
• AI-Powered Classification: Utilizes advanced text classification and GPT-4o for intelligent email categorization and response drafting.
• Urgency Filtering: Identifies and prioritizes urgent emails for immediate attention.
• Slack Notifications: Sends real-time alerts to support teams via Slack for high-priority cases.
• Knowledge Base Integration: Connects with Google Drive to reference support documents and knowledge bases.
• Analytics Logging: Tracks and logs support interactions in Google Sheets for performance analysis.

Benefits

• Reduces manual workload by automating email triage and response.
• Ensures faster, more accurate customer support with AI-driven insights.
• Improves team collaboration and response times through instant Slack notifications.
• Centralizes support data for easy tracking and analytics.

Use Cases

• Customer support teams seeking to automate email handling and escalation.
• Businesses wanting to leverage AI for smarter, faster customer communications.
• Organizations aiming to integrate knowledge bases and analytics into support workflows.